The Data Trust Equation
Written by The Count Team
Explore the Data Trust Equation: Enhance transparency, accuracy, intimacy, and business orientation to build trust in data teams and improve collaboration and understanding.
“Those numbers aren’t right.”
This phrase more than any other, was the one I hated when I was an analyst. Especially when it wasn’t phrased as a question or an invite for further review, it was a sentencing. Whatever I had worked on — a dashboard, chart, model — was rendered meaningless with just a few short words.
Trust is essential for data teams, which is why after writing about itagainandagain, I find myself coming back to the topic once more.
This time with a new and refined understanding.
The Trust Equation
The Trusted Advisor by David H. Maister, Robert Galford, and Charles H. Green, features a concept called theTrust Equation. This framework demystifies the core components of establishing trust in any relationship, but in particular for consultants working to become trusted advisors of their clients.